Privacy Policy

Last Updated: 20 April 2026

Ethnicraft USA (“Company,” “we,” “us,” or “our”) operates the website Re-loved.us (the “Site”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from the Site.

1. Information We Collect

We may collect the following categories of personal information:

a. Information You Provide to Us

• Name

• Email address

• Billing and shipping address

• Phone number

• Account login details (if applicable)

b. Information Collected Automatically

• IP address

• Browser type and device information

• Pages visited and browsing behavior

• Cookies and tracking technologies

c. Payment Information

All payments are securely processed through Stripe. We do not store or have access to your full payment card details.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill orders

• Provide customer support

• Communicate with you about your orders

• Send marketing emails (if you opt in)

• Personalize your shopping experience

• Prevent fraud and enhance security

• Analyze website performance and usage

3. Sharing Your Information

We may share your information with third parties in the following situations:

• Service Providers: Including payment processing via Stripe and shipping carriers

• Analytics Providers: Such as Google Analytics

• Advertising Platforms: Including Meta Ads and Google Ads

We do not sell your personal information.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enable website functionality

• Analyze traffic and usage patterns

• Deliver personalized advertisements

You can control cookies through your browser settings. Note that disabling cookies may affect site functionality.

5. Your Privacy Rights (California & Other States)

Depending on your state of residence, you may have the right to:

• Request access to the personal data we hold about you

• Request deletion of your personal data

• Request correction of inaccurate information

To exercise your rights, please contact us at info@re-loved.us.

We will respond to your request in accordance with applicable laws.

6. Data Retention

We retain your personal information only as long as necessary to:

• Fulfill orders

• Comply with legal obligations

• Resolve disputes

• Enforce our agreements

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no system is completely secure.

8. Children’s Privacy

Our Site is not intended for children under 13, and we do not knowingly collect personal information from children.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

11. Contact Us

If you have questions or wish to exercise your privacy rights, contact us at:

Ethnicraft USA

750 Gallimore Dairy Rd

High Point, NC 27265

United States

Email: info@re-loved.us

Telephone: +1 336 821 1385